I.C.C. Scoring System

Total

100pts
Maximum I.C.C. Rating Score

Rating

0-100
Score Calculated Post Assessment

Acceptance

50pts
Minimum Acceptance Score

Inclusiveness

50pts total
5pts per question

Diversity

— Women — Are there any women employed by the shop? 5pts

— LGBTQIA+ — Are there any LGBTQIA+ individuals employed by the shop? 5pts

— BIPOC — Are there any BIPOC (Black, Indigenous, and People of Color) individuals employed by the shop? 5pts

— Disabilities — Are there any disabled individuals employed by the shop? 5pts

Language

— Do you have employees that speak multiple languages? 5pts

— What are the most common languages spoken at your business outside of English? 5pts

Accessibility

— Is your facility accessible to individuals with mobility disabilities? (ramps, automatic doors, accessible parking, cushioned seating) 5pts

— Is your facility accessible to individuals who are deaf/hard of hearing? (e.g., ASL) 5pts

Age

— What is the age of the oldest employee in your shop? 5pts

— What is the age of the youngest employee in your shop? 5pts

*Total for this column: 50pts

Cost

(Not calculated in score)

Prices

— Do you offer free consultation? 0 pts

— Is clear pricing available? 0 pts

— Do you negotiate the final invoice? 0 pts

— Do you have payment plans available? 0 pts

Customer Satisfaction

50pts total
3.333+pts per question

Loyalty Program

— Do you offer a loyalty program for repeat customers? (points, cash back, customer appreciation, referral bonus) 3.33pts

Lobby Comforts

—Do you offer snacks?3.33pts

—Do you offer access to water?3.33pts

—Do you offer access to television?3.33pts

—Do you offer WiFi?3.33pts

—Do you offer kid activities?3.33pts

—Do you have a cleaning schedule?3.33pts

—Are you pet friendly?3.33pts

Towing Services / Ride-share

—Do you charge for towing?3.33pts

—If so, do you offer a towing cost offset (towing cost included when work is approved)?3.33pts

—Do you offer a rideshare option (e.g., Lyft)?3.33pts

Location Information

—Is your location clearly listed on marketing materials?3.33pts

—Are you located near landmarks and other businesses?3.33pts

—Are you located on a bus line?3.33pts

—Are your hours of operations clearly listed?3.33pts

*Total for this column: 50pts

*MechanicMe determines the minimum points based on the bare minimum effort of the shop owner to create a professional atmosphere.
*As we gather more data, the chart may undergo changes.
*All Rights Reserved By MechanicMe